Our Returns Policy

At RarePokeCollect, we carefully pack every order to help protect Pokémon cards and sealed products during shipping. Because trading cards and sealed collectibles are condition-sensitive items, returns are reviewed carefully on a case-by-case basis.

Eligible Returns

Items may be eligible for return if they arrive damaged, incorrect, or significantly different from the product description. To help us review your request, please provide your order number, clear photos of the item, packaging, and any visible damage.

Non-Returnable Items

Opened sealed products are generally not eligible for return. This includes opened Pokémon Booster Boxes, Elite Trainer Boxes, booster packs, tins, and collection boxes. Pokémon singles and PSA Graded Pokémon Cards may also be restricted from return if they have been handled, damaged, altered, or removed from protective packaging after delivery.

Refunds

Approved refunds are processed after the returned item has been received and inspected. Refund timing may depend on your payment provider or bank. Shipping costs may not always be refundable unless the return is due to an error on our side.

Damaged Orders

If your order arrives damaged, please contact us immediately. Keep all packaging materials, including boxes, mailers, padding, and labels. These may be needed to review the issue. We recommend taking photos before opening the package if visible damage is present.

Need Help?

For help with a return or refund request, visit our Contact Us page. You may also find useful answers on our FAQs, Shipping Information, and Order Tracking pages.